Privacy Policy

Looz is a family coordination service for schedules, pickups, drop-offs and family tasks. The service is operated from Israel. This policy explains how we handle information in the Looz web and mobile app.

A Looz "family space" is created by an adult account holder. Everyone else joins by invitation.

We collect only what the service needs to work:

• Account information — name, email address, password (stored in hashed form), preferred language, role in the family, and notification preferences.
• Children's information added by an adult — first name or nickname, date of birth, gender if provided, class or grade, school or gan name and hours, colour, allergies or medical notes, and free-text notes.
• School and framework information — school or gan names, school hours, tzaharon and activity details.
• Schedules and events — titles, dates and times, locations and addresses, who is responsible, drop-off and pickup assignments, recurrence, confirmations and declines, and notes.
• Tasks — titles, descriptions, owners, due dates, priorities and task updates.
• Uploads — files, images and links you attach to events or tasks (for example permission slips or flyers).
• Content you paste into Smart Paste — the message, screenshot or document you ask us to turn into events or tasks.
• Emails you forward to your family's Looz address, so we can draft events from them.
• Questions you ask Ask Looz.
• Device and technical data — IP address, browser or device type, language, and log data such as errors and timestamps.
• Notification data — the reminders and emails we send you and whether they were sent.
• Product analytics — which features are used, in aggregate, so we can improve the app.

If calendar integrations are added in the future (for example Google Calendar), we will only access a calendar after you explicitly connect it, and we will describe what is read or written before you connect.

• To provide the service — building your week, assigning responsibility, tracking confirmations and showing what still needs someone.
• To send the reminders, confirmations and summaries you have chosen to receive.
• To let the people you invite see the parts of the plan their role allows.
• To turn pasted or forwarded messages into draft events and tasks, and to answer questions about your own plan.
• To keep the service secure, prevent abuse and diagnose faults.
• To improve the product using aggregated usage data.

Our legal basis is the performance of our agreement with you, your consent where you gave it (for example optional emails), and our legitimate interest in keeping the service safe and working.

• The members of your family space — limited by their role. See Family permissions for the exact breakdown.
• Our infrastructure provider, Base44, which hosts the application, database and file storage on our behalf.
• AI providers, only for the specific request you make (Smart Paste, Ask Looz). See AI & your data.
• Email delivery services, to send the notifications you have enabled.
• Authorities, if we are legally required to disclose information.

We do not sell personal information. We do not share it with advertising networks or data brokers, and we do not run behavioural advertising.

Your data is stored by our infrastructure provider on managed cloud infrastructure. Because our providers and AI processors operate internationally, your information may be processed outside Israel, including in the United States and the European Union. Where that happens we rely on the provider's contractual data protection commitments.

• Family content — events, tasks, kids, uploads — for as long as the family space exists.
• Deleted items are removed from the app immediately and purged from backups within 30 days.
• If you delete your account, we delete the associated personal data within 30 days, except where we must keep records to comply with law.
• Technical logs are kept for a short operational period, normally no more than 12 months.
• Aggregated, non-identifying usage statistics may be kept indefinitely.

You can delete a kid, an event, a task, a file, a member or an invitation from inside the app at any time. To delete the entire family space, or to request a copy of your family's information, email us from the address on your account. Step-by-step instructions are on Your data, your control.

Two features use AI: Smart Paste, which turns a message you paste or forward into draft events or tasks, and Ask Looz, which answers questions using only your own family's plan. Conflict detection is ordinary logic in our own code, not AI.

When you use those features, the relevant content is sent to an AI provider to process that single request, and the result is returned to you. Nothing is saved to your plan until you approve it.

Your family's data is not used to train AI models — not ours and not our providers'. Details are on AI & your data.

Looz is designed for adults to coordinate on behalf of children. Children do not create accounts and we do not collect information directly from children. What a parent may record about a child, and how to access, correct or delete it, is described on Children's privacy.

Traffic is encrypted in transit and data is encrypted at rest by our infrastructure provider. Each family's records are isolated by row-level access rules so one family cannot read another's data. More on Security.

You may ask us to access, correct, delete or export your personal information, to object to a particular use, or to withdraw consent for optional communications. Contact us and we will respond within a reasonable time.

If we make a material change we will update the date at the top of this page and notify account holders in the app or by email before the change takes effect.

Privacy questions and requests: privacy@looz.co.il. You can also write to us from Settings → Support & feedback inside the app.